Can I just replace my old socket outlet?
If you have a single outlet (with or without earthing), you can simply remove it from the wall box and replace it with a 2USB outlet without any issues. The 2USB outlet is designed to meet European standards and can fit into any regular wall box (with a built-in depth of >40 mm). If you have a DUO outlet with 2 sockets and without earthing, it is usually installed on a single wall box. You can also replace this outlet with a 2USB outlet without any problems. However, if you have a DUO outlet with earthing or a switch, the 2USB outlet may not fit. If you're unsure about the compatibility of the 2USB outlet, please don't hesitate to contact us. We will gladly advise you on compatibility.
Shipping & Returns
How long will it take for the delivery to arrive?
In general, if you place an order on a working day before 21:00 pm, you can expect to receive the product the next day. We ship with PostNL, and once your order has been processed, you will receive an email with a tracking number.
Please note that only the original 2USB wall outlet includes an extensive and clear manual in Dutch, German, and English. For more information, we kindly direct you to the product pages on our shop, where you can find a separate tab labeled 'PDF' to preview and/or download the manual in PDF format.
Shipping & Returns
What are the delivery costs?
There is no charge for delivery, as it is fully covered by the company for consumers.
What is the duration of the warranty for my product?
Each 2USB outlet is covered by a 3-year warranty for consumers. If your 2USB outlet malfunctions within this time frame, we will provide a new one at no cost. We kindly ask that you return the defective product to us, and we will provide the shipping label. This allows us to investigate and improve our products. For defective products or complaints, please contact us at firstname.lastname@example.org.
What is the maximum charging capacity?
The maximum charging capacity of a 2USB outlet can be found on any given 2USB product page in our shop. The power output can vary between 12W and 15W or between 2.4 and 3 Amps, which is divided between the two USB ports (labeled AA, AC, or CC). If you're charging only one device, the charger will provide the maximum capacity of 12W or 15W on the USB-C port, while the USB-A port has a maximum capacity of 12W. However, if you're charging multiple devices at the same time (such as an iPad and an iPhone), the charger will divide the power output equally between both devices.
Which payment methods does Smarterliving accept?
We accept all common payment methods, such as iDeal, CreditCard, and Paypal. Additionally, we do not charge any extra fees for these payment methods.
Will I charge faster using the 2USB outlet or the separate charger?
Yes! In most cases, but not all, you can charge faster using a 2USB outlet. Many manufacturers provide chargers with lower capacity than what your new device can actually handle. Additionally, please be aware that not all manufacturers provide a separate charger anymore (e.g. Apple).