FAQ

Frequently Asked Questions


How long do I have warranty?

Every 2USB outlet has a 3 year warranty for consumers. If your 2USB outlet stops working in that time frame we will deliver a new one free of charge. All we ask is that you return the defect outlet to us, of course we will provide the label for the return shipment. This gives us the chance to research what the problem for this defect was and improve our products for the future. For defect products or complaints please contact us at info@smarterliving.nl.


Can I just replace my old socket?

If you have a single outlet (with or without earthing), you can take it out of the wall box and replace it with a 2USB outlet without any problems. The 2USB outlet is a European standard design and fits in any regular wall box (of >40 mm built-in depth).

If you have a DUO outlet with 2 sockets without earthing, most of the time it is mounted on a single wall box. You can also replace this outlet without any problems with a 2USB outlet.

Do you have a DUO outlet with earthing or an outlet with switch? The 2USB outlet might not fit. If you're not sure if the 2USB outlet will fit, please don't hesitate to contact us. We will gladly advise you about compatibility.


What is the maximum charging capacity?

The maximum charging capacity of a 2USB outlet is described on any given 2USB product page in our Shop. The power can differ between e.g. 12W and 15W or 2.4 and 3 Ampere, divided between the 2 USB ports (AA, AC or CC).

If you charge only one device, the charger will give you the maximum capacity of 12W or 15W on the USB-C port, the USB-A port has a max capacity of 12W. If you e.g. charge an iPad or iPhone on the same time, then the charger will divide the power equally between both devices.

 

Do I charge faster via the 2USB outlet or via the seperate charger?

Yes! In most, but not all cases you charge faster via a 2USB outlet. A lot of manufacturers supply you with a charger with lower capacity than your new device can actually handle. Moreover be aware that not all manufacturers supply you with a separate charger anymore (e.g. Apple).

 

What is the delivery time?

In general, if you order on working days before 21.00 pm you will receive the product the next day. We ship with PostNL. As soon as your order has been processed, you receive an email with track & trace number.

 

What are the delivery costs?

Consumers do not have to pay for any delivery costs.

 

Which payment methods do you accept?

We accept all common payment methods like iDeal, CreditCard and Paypal. Of course, we will not charge you extra for this.

 

Installation instructions

Only the original 2USB wall outlet comes with an extensive and clear manual in Dutch, German and English. For this we kindly refer you to the product pages in our Shop. Look at the separate PDF tab where you are able to preview and/or download the manual in PDF format.  

Need any help?

If you have any questions or suggestions send a message in the chat or feel free to contact us through our contact form. We will get back to you as soon as possible. 

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